CICG is a SAP tcode coming under CRM module and BBPCRM component. View some details about CICG tcode in SAP.
- CICG tcode used for : Call Center Profile Maintenance in SAP
- Module : CRM-CIC (Interaction Center WinClient)
- Parent Module : CRM (Customer Relationship Management)
- Package : CCMA (Interaction Center Components)
- ABAP Program :
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Definitions
What is SAP ?SAP is the short form of Systems, Applications & Products in Data Processing. It is one of the largest business process related software. This software focused on business processes on ERP & CRM.
What is transaction code in SAP?Transaction code shortly known as tcode, is a shortcut code to access different functional areas in SAP. It avoid users from long menu path to reach a report. Instead of that users can type the corresponding transaction code and press enter, the corresponding SAP page will load. It’s a good practice to remember or note down the transaction codes that we need to use in our regular work.
CICG related transaction codes
| Tcode | Note |
|---|---|
| CICG | Call Center Profile Maintenance |
| CRMC_TM_CLPROF0 | Call list profile maintenance |
| CRMC_IC_CLMPROF | Call List Profile Maintenance |
| OJI2 | JIT Call Profile |
| /CEM/PROFILE | Profile Type Creation |
| CRMD_TM_CLDIST | Call List Maintenance |
| /CEM/ENT_PROFILE | Entitlement Profile Maintenance |
| /CEM/EXC_PROFILE | Execution Profile Maintenance |
| DB26 | DB Profile:Monitor and Configuration |
| CICU | Toolbar Profile Maintenance |
| CRMC_IC_MKTPROF | Campaign Profile Maintenance |
| BSP_CRMD_CLMANAGEMNT | Call List Management |
| CRMC_CLM_CALLATTRS | Call Attributes |
| CRMC_CLM_CALLRESULTS | Call results |
| CRMC_CLM_CLDP | Call list determination procedures |